FREQUENTLY ASKED QUESTIONS

HOME / FREQUENTLY ASKED QUESTIONS
1. General Questions
Q: What is Khashanesm (Pty) Ltd?
A: Khashanesm (Pty) Ltd is a stationery supply business based in Alexandra Township, Johannesburg, Gauteng, South Africa. We provide high-quality stationery products to professionals, students, businesses, corporates, and educational institutions.
Q: Where are you located?
A: We are based in Alexandra Township, Johannesburg, Gauteng, South Africa.
Q: Do you have a physical store?
A: Currently, we operate mainly online and through direct orders. However, we offer delivery and pickup options for customers.
Q: What are your business hours?
A: Our business hours are:

● Monday – Friday: 8:00 AM – 6:00 PM
● Saturday: 9:00 AM – 3:00 PM
● Sunday & Public Holidays: Closed
2. Stationery Products
Q: What stationery products do you offer?
A: We supply a wide range of stationery, including:

● Pens, pencils, and markers
● Notebooks, diaries, and journals
● Printing paper and office supplies
● Files, folders, and binders
● Staplers, punches, and adhesives
● Envelopes, labels, and packaging materials and more
Q: Do you offer stationery for schools and offices?
A: Yes, we provide stationery for schools, offices, students, and corporate clients.
Q: Do you supply bulk stationery for businesses and schools?
A: Yes, we offer bulk orders and discounted pricing for businesses, schools, and organizations.
3. Orders & Delivery
Q: How can I place an order?
A: You can place an order through:

📞 WhatsApp/Call: [0791094295/0732491362]
📧 Email: [khashane0732491362@gmail.com]
📱 Social Media: [Facebook - https://www.facebook.com/khashane.malatji.549, Instagram Khashane.Malatji.549, X-@KhashaneMa36160, TikTok-khashanemalatji1]
Q: Do you deliver?
A: Yes, we offer delivery services across Johannesburg and surrounding areas. Delivery fees may apply based on location.
Q: How long does delivery take?
A: Standard delivery takes 1-3 business days within Johannesburg. Delivery to other areas may take longer.
Q: Can I collect my order instead of delivery?
A: Yes, collection is available from 8am-6pm Mon-Fri and 9am-3pm for Sat. Contact us to arrange pickup.
4. Pricing & Payments
Q: Do you offer discounts for bulk purchases?
A: Yes, we offer special discounts on bulk orders. Contact us for a custom quote.
Q: What payment methods do you accept?
A: We accept EFT (bank transfer), cash, and mobile payments (e.g., e-wallet, SnapScan, PayFast).
Q: Do you require a deposit for bulk orders?
A: Yes, a 50% deposit is required for bulk stationery orders, with the balance payable upon delivery or collection.
5. Returns & Policies
Q: What is your return policy?
A: We accept returns for defective or incorrect items within 7 days of purchase. Items must be unused and in their original packaging.
Q: Can I exchange an item?
A: Yes, exchanges are allowed for unused products within 7 days, subject to stock availability.
Q: What happens if an item is out of stock?
A: If an item is unavailable, we will inform you and offer an alternative product or a refund.
6. Contact & Support
Q: How can I contact you?
A: You can reach us through:

📞 Phone/WhatsApp: [0791094295/0732491362]
📧 Email: [khashane0732491362@gmail.com]
📱 Social Media: [Facebook - https://www.facebook.com/khashane.malatji.549, Instagram Khashane.Malatji.549, X-@KhashaneMa36160, TikTok-khashanemalatji1]
Q: Do you offer corporate contracts or supply agreements?
A: Yes, we provide customized stationery supply solutions for businesses, corporates, and schools. Contact us to discuss a tailored supply agreement.