1. Introduction
Welcome to Khashanesm (Pty) Ltd. These Terms and Conditions govern the sale and supply of stationery products. By placing an order with us, you agree to comply with these terms.
2. Definitions
● Company: Khashanesm (Pty) Ltd, referred to as “we,” “us,” or “our.”
● Customer: Any individual, business, or entity purchasing our stationery products.
● Products: Stationery supplies, including but not limited to notebooks, pens, office supplies, and related items.
3. Orders and Payments
● Orders can be placed via email, phone, or in person.
● Prices are subject to change without prior notice.
● Full payment is required before processing orders unless otherwise agreed in writing.
● Payment methods include Electronic Funds Transfer (EFT), cash, and card payments.
● Bulk orders may require a deposit, with full payment due before delivery.
4. Delivery and Shipping
● We offer delivery services within Johannesburg and surrounding areas.
● Shipping costs will be communicated before order confirmation.
● Delivery timelines depend on order size and location; we are not responsible for delays caused by third-party couriers.
● Customers must inspect products upon delivery and report any discrepancies within 48 hours.
5. Returns, Exchanges, and Refunds
● Returns are accepted only for defective or incorrect products within 7 days of delivery.
● Returned items must be unused and in their original packaging.
● Refunds or exchanges are processed at our discretion after product inspection.
● Custom or personalized stationery items are non-refundable unless defective.
6. Product Availability
● We strive to keep all products in stock, but availability is subject to demand.
● If an item is out of stock, we will notify the customer and offer an alternative or refund.
7. Bulk and Custom Orders
● Bulk orders may require additional processing time.
● Custom orders, including branded or personalized stationery, require upfront payment and are non-refundable.
8. Limitation of Liability
● We are not liable for damages caused by misuse of our products.
● We are not responsible for delays due to unforeseen circumstances, including supplier shortages.
9. Privacy Policy
● Customer information is kept confidential and used solely for transaction purposes.
● We do not share personal data with third parties without consent.
10. Amendments
We reserve the right to modify these Terms and Conditions at any time. Continued business with us implies acceptance of the updated terms.